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These general terms and conditions apply to your purchases on, and your use of, the website www.selenafashionjewelry.com. The terms and conditions constitute an agreement between you and Selena Fashion Jewelry. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.

Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.

Selena Fashion Jewelry handles and delivers your order as soon as possible. Selena Fashion Jewelry cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included.

Can Selena Fashion Jewelry send my orders in one delivery?

To shop with Selena Fashion Jewelry on credit, you must be 18 years of age or have permission from a parental guardian.

If you wish to check the status of your shipment, please contact us at selenafashionjewelry@gmail.com and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. Selena Fashion Jewelry is not responsible for situations where the shipment has been returned to Selena Fashion Jewelry due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.

Our products are manufactured to meet Selena Fashion Jewelry's high-quality standards. All products have a 1-year warranty from date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by Selena Fashion Jewelry, at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on selenafashionjewelry@gmail.com. For faster handling, you may include the following information:

Selena Fashion Jewelry assures the customer that the object has appropriate qualities for usability, reliability, and durability. The Selena Fashion Jewelry Guarantee does not cover:

If you have questions regarding the guarantee, please contact our customer support at selenafashionjewelry@gmail.com.

Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, administrative costs involved and costs for new shipping. The fee for uncollected shipment is 35€ plus charges for the new shipment. An invoice with the original order amount plus the above-mentioned charges will be sent from Selena Fashion Jewelry on the day an uncollected shipment is registered. Please note that the deadline for legal cancellation rights according to consumer laws by then have lapsed and you will be legally required to pay the invoice. Once we have registered your payment, your order will be shipped within 1-6 business days.

Selena Fashion Jewelry offers 30 days' full refund. Please note: engraved products can not be returned. Full refund applies only if the product has not been used and its conditions are like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, Selena Fashion Jewelry is entitled to establish a deduction amount for the decline in value, or to deny the return. Products with sealed bags (hygiene products) cannot have broken seals. In case of broken seals, no repayment or replacement rights apply (earrings are an example of sealed products). The right of cancellation does not apply to sales products. When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. Selena Fashion Jewelry is not responsible for any late payment fees.

If you wish to exchange your product, simply make a new order on the website of what you prefer instead.

Selena Fashion Jewelry reserves the right to cancel an order, without further notice. Selena Fashion Jewelry reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.

Selena Fashion Jewelry shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.