退換貨政策

If you have changed your mind, we will gladly assist with a refund or exchange within 30 days of purchase or delivery, provided the item/s are unworn, in original condition, with the tags intact and with proof of purchase.  In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings or hair accessories unless the items are exhibiting a genuine fault. 

If your item is faulty, we will offer you a full refund with proof of purchase and any postage fee you may have incurred. If you do not have your receipt, we will gladly exchange in store with a replacement item or an item to the same value.

In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings or hair accessories unless the items are exhibiting a genuine fault. 

We will require your contact details for refunds and exchanges to be processed. All refunds will be completed in the original form of payment. For security purposes, if you used a card during the purchase stage of your order, we will require the same card to process your refund.

For your convenience, we ask you to keep your receipt as proof of purchase.

For in-store purchases, your item(s) must be returned to a store within the country of purchase. For online purchases you can return your item in any Selena Fashion Jewlery store located in Hong Kong, providing you have proof of purchase and meets the requirements outlined above.

To find your closest Selena Fashion Jewelry store please see our Store Locator below:

If you have changed your mind, you can return your item through our online process.  In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings or hair accessories unless the items are exhibiting a genuine fault.  Please review our change of mind policy before you apply for an online return to ensure your purchase can be exchanged or refunded.